Customer Service

Need something? We got you. For questions about orders, products, ingredients, pricing, or anything else, we're here to help.

Our Customer Service team is available Monday-Friday 9am–5:30pm ET.

You can use online Chat, complete the online form, call us at 800-872-0101 or email us at info@universalu.com.

Emails and chats sent outside of business hours will be reviewed the next business day and responded to in order of receipt. Your patience is appreciated.

Our Mailing Address:
Universal Customer Service
3 Terminal Road
New Brunswick, NJ 08901

Where We Ship
We currently ship products to addresses in the 50 states of the U.S. and to all military FPO/APO addresses only.

United States
We offer standard shipping on all products and all orders over $60 include free shipping within the contiguous U.S. Orders shipped to AK, HI, PR, and APO/FPO addresses will incur a flat rate of $15.95 per standard order unless the order is very large. Please contact us for shipping costs on large orders. For orders under $60, there is a flat shipping rate of $9.95 per order. We do not offer overnight shipping at this time.

Military Shipping (APO/FPO)
Military mail is transported to remote and war-zone locations, you should allow a minimum of two weeks for normal overseas delivery and up to 30 days even after USPS states "Delivered to Agent for Final Delivery".

Our Universal Guarantee: Universal is dedicated to helping you achieve your full potential and experience more wellness every day. If you are unhappy with a purchase for any reason, we offer a 30-day 100% money back guarantee. Just complete a return form and supply us the information requested. All items must meet the following criteria for a return, exchange, or refund:

• Include a completed return request form
  
• Must be returned in original packaging
  
• Must provide a receipt for proof of purchase
  
• Must be at least half full
  
  If you have an account with us please log in to your account to request a return/exchange. If you checked out as a guest please click here.

Military Shipping time frame:
Government regulations require that packages be mailed through USPS (2-3 Day to the departure city here in the U.S.) and are then sent to the Military Postal Service Agency for delivery. Most orders arrive within 6-10 days of order placement. However, because Military mail is transported to remote and war-zone locations, you should allow a minimum of two weeks for normal overseas delivery and up to 30 days.

Overseas Locations
Overseas military addresses must contain the APO or FPO designation along with a two–character “state” abbreviation of AE, AP, or AA and the ZIP Code or ZIP+4 Code

• "Armed Forces Americas", AA, includes CENTRAL AND SOUTH AMERICA / CARIBBEAN
• "Armed Forces Europe", AE, includes EUROPE / ATLANTIC and IRAQ / AFGHANISTAN / MIDDLE EAST
• "Armed Forces Pacific", AP, includes JAPAN, KOREA, PACIFIC ISLANDS FAR EAST

Ex:
APO AE 09001-5275
FPO AP 96606-2783
APO AA 34035-4198

Domestic Military Bases
Use only the approved city name as listed in the City State file, along with the two–character state abbreviation and the ZIP Code or ZIP+4 Code.

Ex:
MINOT AFB ND 58705-1253

Example of a Military (APO/FPO) Address
The Department of Defense (DoD) has requested that those who send mail use the service member’s full name (with or without grade, rank, etc.), or a specific title (e.g., Commanding Officer, Supply Officer, etc.). Also required is the unit designation and APO/FPO (Air/Army Post Office™ or Fleet Post Office location) information with the nine-digit ZIP Code™ number (if one is assigned) and a return street name/number, city, state, and ZIP Code.

CORRECT
SGT. JOHN SMITH
UNIT 2340 BOX 132
APO AE 09350
Note: Do not include the country or the base camp’s city, as it might be routed through the host country’s mail system.

INCORRECT
SGT. SMITH
23RD BATTALION
UNIT 2340, BOX 132
APO AE 09350
BAGHDAD IRAQ

What is the estimated delivery timeframe for APO address?
We have no way of estimating when this will be delivered because the US Military is delivering the package and that information is not provided to us. A range of timeframes, depending on region are detailed on the MPSA's Military Mail: FAQ page.

My package is showing “Delivered to Agent for Final Delivery”, what does that mean?
This means USPS has delivered your package to your Military Process Center and is awaiting final delivery. The mail is then handled by Military Postal Service representatives and transported to the Military Post Office for distribution to the service member's unit for delivery to the recipient.

Can I track my order to an APO address?
No, unfortunately APO/FPO shipments are not tracked once they are delivered to the military processing center. Packages are delivered by the US Military and there is no tracking and timeframes for delivery and they vary once they take possession of the shipment.